Our sincere apologies for missing the last edition of the e-newsletter. It’s the first time since we launched the e-newsletter in February 2008 that we haven’t been able to get the e-newsletter out to you, but it’s a good indication of how busy things have been around here!

Next month, we hope to officially unveil what all the excitement and changes have been about. We know it’s been a long time coming and we hope this investment will revolutionise not only the way we produce your orders, but also the entire trade printing industry. It’s the first of its kind in Queensland and you’re at the forefront of this new development in sustainable printing.

You may already be aware that we’ve spent some time on the installation and testing phase of our new equipment. Our statistics show that we’ve already achieved a significant milestone with consistent turnaround times of under 48 hours, including our Metalix orders. Combined with numerous comments from our clients about faster fulfilment of orders, we are confident that the teething problems we’ve experienced as part of the implementation process will ease and we are now on the road to only better, faster and greener printing. Keep an eye out for the notification that it’s “all systems go” – it should only be weeks away!

Have a great month,
The team at IBS Design Resources.

1. Before sending your order to us, please ensure you’ve followed our checklist, available here. If your job is placed on hold, we will send an email advising you of the reason and what action you need to take for your job to proceed. However the best thing you can do is ensure you’ve included all the information we need in the first place!

2. To ensure your job is not accidentally booked in more than once, it is imperative that all orders and corresponding artwork is only sent to sales@ibscards.com.au. Please do not send orders to personal email addresses, as you run the risk of your job being booked in two or three times, and it causes our staff confusion on the status of jobs.

3. Check your confirmation email carefully to ensure your job has been booked in correctly.

4. Should a job be placed on hold for any reason, only send your artwork to resend@ibscards.com.au. This way your job should not be double-booked.

5. Please ensure you call us on 1800 062 550 as soon as possible if you have any changes to a job after the order has been booked in, rather than emailing us. The reason is that there might be a delay before your email is actioned and by then it may be too late for your requested change to be made (as the job will be assigned to a run within a few hours and then it will be too late to change).

This month we discuss another use for folding business cards – product packaging... Read more here.

Did you know we price match? As part of our three-way guarantee, IBS will match any competitor’s price on a comparative item. Please send your quotes or pricing to jodie@ibscards.com.au and we will respond within 24 hours.