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| Volume 7, Tuesday, 26 August 2008 |
| PUBLIC HOLIDAY | ||
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Please note that the IBS office will be closed on Friday, 29 August due to a local public holiday, reopening on Monday 1 September. |
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| NEW INFORMATION SYSTEM |
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| I’m pleased to announce that IBS will be introducing a new MIS (management information system) in early September. Initially it will be rolled out internally to replace the existing system we use in-house and soon after, we will be inviting our clients to enjoy the benefits of an integrated system that incorporates online ordering.
As we get closer to unveiling the system to you, I will explain all the features of the MIS. However in the meantime I’d just like to outline some of the benefits we will all be enjoying:
I am confident that this new system will give all our clients an even better service level, as well as improving our employees’ job satisfaction as a streamlined workflow evolves. Please remember that with the introduction of any new equipment, particularly technology, we may all experience some teething problems or challenges. For this reason, we will simultaneously be running our old system, including our ordering methods, until we are completely satisfied with the new one. The IBS team is committed to ensuring the changeover is as successful as possible, and welcome any feedback you may have regarding the new MIS and its implementation over the coming weeks. Get ready, it is going to be great... Scott Siganto, Director |
| SUPPLY OF FILES | ||
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In order to streamline our workflow in preparation for the new MIS, we have changed our internal systems regarding the processing of clients’ files with the aim of decreasing turnaround times on their jobs. As a result of this, any files supplied containing RGB and Pantone colours will be converted to CMYK automatically on the rip. Additionally, files containing transparency will be flattened automatically on the rip.
Please note that we will still notify clients if there are major issues regarding their files, however the expectation is that the file supplied is right to print ‘as is’. We also recommend you remind your customers that due to the nature of gang printing, colours may vary from run to run, however we do our best to ensure colour consistency throughout the run. |
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| COURIERS | ||
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| When discussing turnaround times with your customers, keep in mind that orders up to 10 kilograms will be sent by overnight courier, however larger orders will be road freighted and therefore may take a little longer to arrive. We advise you take this into account when placing your order. Please direct any questions regarding this to Scott or Jodie on 1800 062 550. |  |
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| GREETING CARD ORDERS OPEN |
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Get in early this year with greeting cards! You can save 41% on greeting cards if you order before Friday, 28 November. Choose any finish and colour, including Metalix, Add Metalix to your Christmas card design at no extra cost! This special will allow you to offer your clients an additional wow factor on their Christmas cards free of charge. |
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| Why not order some for your own business and distribute these with a sales letter to local companies, promoting the fact that you can do the same for them? Contact reception@ibscards.com.au for our template letter. |
| WHAT’S IT ALL MEAN? | ||
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Sometimes we at IBS forget that our clients don’t necessarily know all our abbreviations and the fantastic services we offer. Therefore we thought we’d give you the low-down on what it all means… | |
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‘Business Class 420’ means your job is printed on our superior quality 420 gloss board. This is the best quality card available in Australia. Business Class includes express overnight delivery to you within Australia (except NT, allow an extra day). | |
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'Economy Class 310’ means your job is printed full colour both sides on a 310 gloss board. Still great quality, this is also great value. There is no celloglazing available on our Economy Class products and the minimum quantity is 2,500. Economy Class products include road freight to you, with the delivery time varying depending on your location. | |
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‘Stationery Class 100’ means your job is printed full colour on one side of a 100 laser bond stock. Sourced from sustainable forestry, so you can tell your customers how eco-friendly your business is. Stationery Class products include road freight to you, with your location influencing the delivery time. | |
| "UNCOATED" | ‘Uncoated’ means no extra finish on top of the normal gloss board. | |
| "GLOSS CELLO" | ‘Gloss Cello’ means a gloss celloglaze (also called a laminate) is applied to the front of the Business Class products. We cannot gloss cello the reverse side. | |
| "MATT CELLO" | ‘Matt Cello’ means a matt celloglaze on both sides of the Business Class products. One sided matt cello is not available, however it is easy to write over the matt cello. | |
| COLOUR KEY | ‘Colour Key’, as presented in our pricelist, indicates what colours are available on each product. | |
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Black & White: Process black printed on a white card | |
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Full Colour: Four colour process printed on a white card | |
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Metalix with Full Colour: Four colour process plus PANTONE 877 C printed on a white card | |
| CASE STUDY – BUSINESS CARDS | ||
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| The product that we market as business cards can be used in a variety of ways. One of the most popular methods used in several different industries is a loyalty card.
Loyalty Cards |
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IN THE KNOW AT IBS | |
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| Do you know what happens to your jobs once you send it through to IBS for printing? The journey each job experiences is an interesting one, with almost all 20 staff members literally having their hand on your job at some stage during the process. To understand the process in more detail, we thought we’d share the IBS print journey with you:
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One system that tracks jobs from placement of order to despatch